We have put a lot of effort into ensuring the quality of our craftsmanship and raw materials so that you receive the best quality product. In the event that you do need to return something, our policy is as follows —
For orders placed in the Contiguous U.S, we will accept returns within 45 days of the original delivery date. We offer free exchanges or store credit. For all purchases made on or after February 1st, 2023, we will retain $9.99 on all refunds to cover the handling fee associated with the return. If you placed an order before February 1st, 2023 and are returning within the 45 day window of the delivery date, please reach out to us at firstname.lastname@example.org for help with processing. For International orders placed, please note cross border returns include a USD $25 flat fee.
Some return exclusions apply including: Consumable items (including wax, cleaner, meal kits, or perishables), engraved or customized items, limited edition releases, and items denoted as final sale are not eligible to be returned.
During the holiday season, we offer an extended return window to allow for gifting. Any purchase placed between November 1st, 2022, and December 31st, 2022 is eligible for return for 45 days or until January 15th, 2023, whichever is later.
For orders placed in the US and US territories, please click below to start a return or exchange.
For orders shipped to an address outside the US and US territories, please click below to start a return or exchange.
If you have questions regarding our return policy, you can learn more here .